Experience Top-rated Officeworks in Geelong, Victoria

5 Replies to Experience Top-rated Officeworks in Geelong, Victoria

1. Very poor printing services. I made it clear I wanted my printing (60 b&w copies of a 1 page document) and needed it quickly. Was prepared to pay 20c at desk rather than use the prepaid cards/self service for 10c per page. They insisted I had to use self service. So I tried. The printer said the balance on my card was not enough to pay for the printing, and printed nothing. So had to line back up, and insist that they print at the desk for the expensive price. It took me more than 20mins and $18 for a simple printing job. To be fair they wanted to try and figure out what happened to the $6 on the prepaid card and presumably refund me. But, as I had said in the first instance, I needed my printing quickly. Definitely don’t use officeworks printing if you don’t have heaps of time spare to stand around while the staff troubleshoot the multiple issues they clearly have with their systems.

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2. I visited the store for printing copies and lady at the counter said we can’t print it for you anymore and you need to self service and at self serve system asked me to paid upfront $$, and whatever I will use from that amount and rest of the payment will be back to your account in 5 business days. How can you hold someone money for 5 days? Ridiculous system and lady just reject my job and now I find the other place for printing. And it was early in the morning and all staff member was free that time. I asked her to print at the counter but she refused. Bad start go the morning?

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3. Every franchise, chain store is the same… until it’s not and this is the case with Office Works (Geelong). Sure, all the aisles, shelves and stock are the same. The staff here make the difference. It’s hard to explain. I go to another Office Works and I swear, it feels like the staff make you wait unnecessarily. That is not the case here. Which is handy because I only come here from work (nearby) and only during a meal break. Never been late back to work. Staff always helpful and knowledgeable, really. Shame about the slow construction out on Ryrie, seems like forever to be getting done. Not OW fault, obviously, just annoying to get in the way of a good business.

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4. The BEST STAFF i have even seen.
   Jade is amazing. Her patience with her customers is commendable. Unbelievable

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5. Seriously… one of the worst retail experiences I’ve had in a long time. Attended the store to make a $2000+ purchase.

   Stood by the area for a long time. 6 staff behind the counter looking at 1 screen. Eventually walked out and went to JB Hifi

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