Find the Top Popular Officeworks in Shepparton, Victoria

5 Replies to Find the Top Popular Officeworks in Shepparton, Victoria

1. The young lady at the copy desk was very helpful and working through her long line of customers as quickly as she could. At the same time six or seven staff, including two managers were just wondering around the store pretending to restock the shelves. The management at the Shepparton store need to be fired, some of the staff are trying very hard in spite of their leadership.
   Avoid this store if you can.

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2. I was in need of a couple of documents being scanned for me and waited my turn for the young assistant who was showing another customer how to use the ” do it yourself” kiosk.
   When my turn came I asked if she would mind scanning the documents to my email please. Her response was to say ” I can show you how to do it yourself if you like”.
   I presume it would have taken her longer to show me how to serve myself than it would have taken to simply scan the documents so what exactly is her job?
   I went elsewhere, appalled at the lack of customer service as is so often the case these days.
   Food for thought: customers are not an interruption to your job, they ARE your job.

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3. Dad bought a new phone here today, 27/5/2023, found it was a second hand one when Dad got home !!!

   Some phone numbers and old messages are still in the phone, some messages are related to the old owner’s medical information.

   Called the shop to report the above, the manager finally called back after a long talk to several people. Dad was very upset and stressed.

   Hope no other customers have this experience.

   The Officeworks must investigate the whole thing seriously. Please follow it up in a timely manner.

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4. I’d like to give the hugest shoutout to Shack! at the Shepparton store, for her outstanding level of customer service, right on the spot she helped us put together our design for business cards! Shack brought our ideas together into the online design board within 25mins we had an amazing custom design business card. Many thanks to Shack from Backwater Blues!??

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5. The lack of variety on shelves in not acceptable. What is even less acceptable is the service. While the employees were competent enough in their job, the person managing them (the manager) was an absolutely stubborn human being, incredulous about anyone and everyone willing to purchase or return a product they bought. For the manager’s lack of propriety and trust (to his customer), I no longer have any intention of purchasing items from this place be it online or in person. I would rather travel 2 hours to a nearby Officeworks than attend this cesspool for customer service. The manager’s distrust-to-trust ratio is 100 to nil, so I suggest going to another Officeworks to flip (or at least balance) those odds.

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