The Sydney Passport Office is the main passport processing center in Australia. It is responsible for issuing passports to Australian citizens and processing passport applications. Here are some key points about the Sydney Passport Office:
- Located in the heart of Sydney, it is easily accessible to residents in and around the city.
- Offers a range of passport services including first-time applications, renewals, and replacements for lost or stolen passports.
- Provides expedited processing for urgent travel situations, such as emergencies or unforeseen circumstances.
- Has a dedicated team of passport officers who are trained to assist applicants and answer any queries or concerns they may have.
- Operates on an appointment basis to ensure efficient processing and minimize waiting times for applicants.
- Offers a user-friendly online portal for passport applications, allowing applicants to submit their documents and track the progress of their application.
- Provides up-to-date information and guidelines on passport requirements, ensuring applicants have all the necessary documents and meet the eligibility criteria.
- Collaborates with other government agencies and foreign embassies to facilitate international travel and visa requirements.
- Is committed to delivering a high level of customer service and ensuring the security and integrity of the Australian passport system.
Sydney Passport Office Australia – Real Reviews
Sydney Passport Office
- Address: Level 7, 280, Centennial Place, Elizabeth St, Surry Hills NSW 2010, Australia
- Map: Click here
- Rating: 2.4 (638)
- Phone: +61 131232
- Website:
- Opening hours:
Monday: 8:30 AM – 4:00 PMTuesday: 8:30 AM – 4:00 PMWednesday: 8:30 AM – 4:00 PMThursday: 8:30 AM – 4:00 PMFriday: 8:30 AM – 4:00 PMSaturday: ClosedSunday: Closed - Reviews:
a year agoApplied in April and like many people did not receive it within 6 weeks. At the time thinking i had over 2 months to go i didn’t pay extra for express, wasn’t aware of backlog, and neither was the post office person saying it would take six weeks.In the last few weeks i called customer service everyday over 50 times around 8am and when i could get in would generally end up with automated message that hangs up.
This week i went to the office at 6am on Wednesday June 22nd and lined up in the enquiry line for 9h before i could speak with someone. As i was travelling two days later, my passport was prioritised and overnight i got an email to come and pick it up. Again went in at 6am and after 2h30m this time i got my passport.
My recommendation if you haven’t received a confirmation that your passport is ready to collect is to come 2 days before your flight, early and then flag that you’re flying within 48hours, the staff and people lining up will be very supportive and fast track you so you either get it printed on the day (especially if flying on the day or day after) or the day after. If you come early, rug up. It’s cold and windy. For the inquiry line you might be standing up 5-6h in the cold/ shade before it warms up. Beanie, scarf, multiple layers of bottoms and tops. Bring a small stool or foldable chair if you can. Make friends with people around you and if you need to go to the toilet, they’ll save your spot.
It sucks to have to line up once or twice for so long to get your passport right before flying and the stress that comes with it. Many people are in the same boat, and i was happily surprised to see everyone being calm, orderly, with many people chatting with one another. And the staff are doing everything they can to help. If you’re flying soon, or have little ones, you’ll be prioritised. If your request isn’t as urgent, be kind, don’t be this person trying to jump the queue or thinking because you paid extra or have been waiting long or dont want to wait you should skip the lines, people come from far and super early to get their passport. Be kind.
a week agoWe were there on 20/03/2023 we were going on a cruise and my passport would have been out of date coming back into the country.So we made a mad dash to taxation office they said they would try and renew it but did not promise anything.
I am writing to say how wonderful all the staff were there they kept checking all the time to see how far it had progressed so nice to us and we were totally stressed.
Then the news came through all done everyone was clapping they are the nicest group of people I should have written this a long time ago sorry for that but I just want to give you all a big thank you amazing people xx
a month agoNicely designed. Professional. Very functionable. Staff very helpful. And there were ‘runners’ who worked the queue and room to guide and help. I arrived with no appointment for an Apostille and found everybody very helpful. Without an appointment you need to bring some time, but you get it done. If you arrive before 8.30am, you have to queue outside, but since it was cold, we queued in the lobby. the first person arrived at 7.30am and by 8.30 when it opens, there were about 12 people queuing, so not too bad. They then take you up in groups of 5-6.10 months agoTo be clear, the 1 star has nothing to do with the staff, they were amazing under the circumstances, it’s a review of the system itself which is fundamentally broken.I waited 13 hours in the rain to be told to come back 48 hours later and wait another 5 hours!
This was after waiting 4½ months for the passport to come through and we were travelling in 4 days time.
Again, the staff were amazing but just massively underfunded and under-resourced.
Get your applications in early people!
4 months agoWas a fast and effective service when lodging my application. There was almost no line when I arrived for my appointment and was even seen early.The person serving me was friendly, informative and efficient and expedient.
It was just over 1 week that I received notification my passport was ready for collection.
The collection was a pleasant experience with no wait whatsoever when I arrived (around 9am). I was in and out in less than 5 minutes.
The Ultimate Guide to Visiting Sydney Passport Office
When using the product or services in the Sydney Passport Office in Australia, there are several important factors to consider. Here are some key points:
- Appointments: It is essential to book an appointment in advance when visiting the Sydney Passport Office. This helps to reduce wait times and ensures that your application is processed smoothly.
- Documentation: Before your appointment, make sure to carefully review and prepare all the necessary documentation for your passport application. This includes proof of identity, citizenship, and photos that meet the specific requirements.
- Processing Time: The processing time for passport applications can vary, so it is important to plan ahead and apply for your passport well in advance of any travel plans. Check the current processing times on the official Australian Passport Office website.
- Payment: Passport fees must be paid at the time of the appointment. It is crucial to bring the correct payment method, whether it be cash, credit card, or debit card. Check the accepted payment methods before your visit.
- Security: The Sydney Passport Office takes security seriously. Be prepared to go through security screening upon entering the office. This may include bag checks and metal detectors, similar to airport security measures.
- Prohibited Items: Certain items are not allowed inside the Sydney Passport Office premises. This includes weapons, sharp objects, and flammable materials. Check the official guidelines to ensure compliance with the security protocols.
- Customer Service: The staff at the Sydney Passport Office are there to assist you. If you have any questions or concerns during your visit, don’t hesitate to ask for assistance.
By considering these factors and following the guidelines set by the Sydney Passport Office, you can have a smooth and efficient experience when using their products or services.
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